Terms of Service

By accessing or using the services provided by Numaya AI Pty Ltd (“Numaya AI,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and clients who access or use our website and services, including AI integration, automation, data analytics, and digital transformation consulting.

Numaya AI provides AI consulting, integration, and digital transformation services. The specific scope, deliverables, timeline, and pricing for each engagement will be detailed in a separate Statement of Work (SOW) or project agreement.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with reasonable notice to active clients.

As a client, you agree to:

• Provide accurate and complete information necessary for us to deliver our services
• Grant timely access to systems, data, and personnel as required by the project scope
• Review and provide feedback on deliverables within agreed timeframes
• Pay all fees as outlined in the project agreement or Statement of Work
• Comply with all applicable laws and regulations related to the use of our services

All pricing is outlined transparently in our packages or in custom project agreements. Unless otherwise stated:

• Prices are quoted in Australian Dollars (AUD) and exclude GST
• Payment terms are net 14 days from invoice date
• Package-based engagements require upfront payment or milestone-based payments as agreed
• Late payments may incur interest at the rate of 1.5% per month on overdue amounts

We commit to no hidden costs or scope creep. Any changes to project scope will be documented and agreed upon before additional work begins.

Unless otherwise specified in the project agreement:

• All custom work product created specifically for your project is assigned to you upon full payment
• Numaya AI retains ownership of pre-existing tools, frameworks, methodologies, and general knowledge
• We grant you a perpetual, non-exclusive license to use any of our pre-existing IP incorporated into your deliverables
• We may use anonymized and aggregated learnings from engagements to improve our services

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of our agreement for a period of three (3) years.

Confidential information does not include information that is publicly available, independently developed, or received from a third party without restriction.

To the maximum extent permitted by law, Numaya AI's total liability for any claim arising out of or relating to our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

We warrant that our services will be performed with professional care and in accordance with the agreed-upon specifications. If deliverables do not meet the defined success criteria, we will re-perform the work at no additional cost.

Except as expressly stated, our services are provided “as is” without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose.

Either party may terminate an engagement with 30 days' written notice. Upon termination:

• You will pay for all work completed up to the termination date
• We will deliver all completed work product and assist with reasonable transition
• Confidentiality and IP provisions survive termination

These terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

We reserve the right to update these terms at any time. We will provide notice of material changes by posting the updated terms on our website and updating the “last updated” date. Continued use of our services after changes constitutes acceptance of the new terms.

For questions about these terms, please contact us:

• Email: [email protected]
• Address: Melbourne, VIC, Australia