Modern helpdesk software — ticketing, knowledge base, SLA tracking, and AI copilots in one place. Built in Go for fast response times, and yours to self-host or let us run in the cloud.
Features
Powerful Ticket Management
Filter, sort, search, and bulk-action the whole queue. Threaded replies with internal notes, tags, SLA tracking, due dates, and ticket channels that record where the work really came from — walk-in, WhatsApp, partner referral.
AI Grounded in Your Knowledge Base
DeskSwift AI reads every ticket and ranks your knowledge base with full-text search, so replies are grounded in your actual articles instead of a guess. Suggested replies for agents, or autonomous copilots that handle tickets end-to-end and escalate when uncertain.
Bring Your Own LLM
Add an OpenAI or Anthropic API key, or point at any OpenAI-compatible endpoint — including a local one. Set the system prompt, enable KB access, and choose the confidence threshold for escalation.
Automation Rules & Webhooks
Rules trigger on ticket created, status changed, assigned, or timeout; match on priority, department, source, or tags; then assign, change status, send email, or fire an HTTP request with your own method, headers, and JSON body.
Customer Portal & Knowledge Base
A branded self-service portal where customers submit and track tickets and search your help articles, with organisation-based access by invite token and a one-click star rating emailed on close.
Self-Hosted or Cloud
Run it on your own infrastructure or let DeskSwift manage it — either way you own and control your data. Reports cover volume, response and resolution times, and satisfaction, broken down by status, priority, channel, department, and agent.